In order to ensure customer centricity, implementation of ethical guidelines and ensure transparency of editorial and publishing process, the editorial board of JEST and SPCRD Global Publishing have taken appropriate measures. In order to ensure that complaints and grievances by authors, reviewers, editorial or any external and internal body are resolved in a transparent manner, one member of the editorial board is nominated to be part of Complaint/Grievances Committee who can be contacted for any complaints or concerns related to submission, review, conflict of interest and publication process. This committee is responsible to acknowledge all such complaints by email and setup the hearing and resolve of the issue within 30-45 days of receipt of the complaint.

Dr. Muhammad Wakeel RANA